About Your Course Facilitator
The trainer is an international specialist in “profit maximization” through “Creative Debt Management”. The Principal of his own consulting firm and an international expert, the trainer is an engaging speaker and presenter and has developed and led very highly rated programs and consulted with clients across North America, Bahamas, China, Ghana, India, Jamaica, Kuwait and Malaysia. He has worked as a bill collector (consumer and commercial), credit fraud investigator, collection manager, credit manager and an internal as well as external consultant. He spends much of his time with senior management teams assisting them to apply effective collection strategies in their businesses.
He has authored three highly rated books on collections and numerous other articles on the subject of Accounts Receivable. A highly-qualified speaker and trainer, he is the past-president of the Toronto Chapter of CAPS (Canadian Association of Professional Speakers).
The trainer has assisted over 100 companies from numerous industries and sectors such as:
- Air Canada
- AXA Insurance
- IBM
- Austin Energy
- Cebu Chamber of Commerce
- Compaq
- Bayer Inc
- Bell Canada
- Det Norske Veritas (DNV)
- Canada Post
- Dun & Bradstreet
- Ericsson Communications
- General Motors of Canada
- Kellogg’s
- Laurentian Bank
- Lucent Technologies
- Maxis (Malaysia)
- Petro Canada
- Sears Canada
- Toyota Financial Services
- Toronto Dominion Bank
- Toronto Hydro
- Northwest Territories Power Corp
- 1st United Services Credit Union
- Consumer Gas
- Capital Group (Ghana)
- Niagara Credit Union
- Core Logistics
- Dnyamex
- Weston Food
- Scottsdale Insurance Co.
Workshop Overview
In this highly rated, intensive course, you will learn to understand and appreciate the importance of effective credit and collection strategies using smart negotiation skills, how to deal with difficult and irate customers and to acquire and apply effectively proven techniques for credit management and debt collection without damaging your good customer relations with your clients. You will have the opportunity to test your negotiating skills in practical exercises and role-play situations designed specifically to have you hit the ground running – with improved success in all of your negotiations.
The trainer, an international negotiations and collections expert, will provide you with insightful international case studies, and a specific action plan and training to rapidly solve your business problems and quickly increase your profits. Come prepared with problems specific to your business. He will answer your questions and any doubts in negotiation techniques in debt recovery. He will teach you simple, proven concepts and strategies that will get your cash flow moving. Get the most out of this workshop experience and register today!
Key Workshop Benefits & Takeaways
- HAVE IDENTIFIED their preferred negotiating style and have more confidence in when to use it and when it is best avoided
- DEVELOP greater flexibility in choosing the best negotiating style for each particular negotiation.
- KNOW how to gain a better understanding of the other person’s needs.
- KNOW when to confront conflict and when to ignore it
- PRODUCE much better results. This is the big one, why we’re here and why the firm will make the investment.
- APPLY specific negotiating techniques that are tailored to your situations and to your customers.
- BE ABLE to use the Digital Negotiating Coach to save time and money – by using the best techniques, making improvements…and not having to reinvent the wheel.
- EFFECTIVELY handle the opponent who uses questionable or even bully tactics as their strategy.
- LEVEL the playing field…and even tilt in your favour.
- DISCOVER the key to changing some else’s mind.
- THERE IS MORE – remember that it is a tailored programme and the subjects and results will be a fit for you and your team
Testimonials
"I have just concluded negotiations with a client's customer and was able to achieve very positive results. The knowledge your seminar provided is directly responsible for my success in these negotiations. I felt at ease and in control throughout the negotiations, thanks to the framework your seminar provided.
When I signed up for the seminar, I had no idea that in less than two weeks, I would recoup the entire cost of the seminar...and more! Thanks for the knowledge!"
"Thanks for the powerful tune-up for my collection career, your specific tips and tactics translated into bottom-line results for my year-end goals. I enjoyed your seminar to the very last minute!!”
"The trainer is an international collections expert who gives you a view of world-class best practices. He shares new ideas to get your collection teams working accounts efficiently and effectively."
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
“Learning about collections is sometimes as misunderstood as collecting itself. His approach leaves the learners motivated and confident, two essential elements to making effective collections."
"It was 10 out of 10! This seminar was the perfect tool for collections. I had questions and they were all answered. Thank you!"
Who should attend
Credit Management | Credit Control | Collections | Debt Recovery | Account Receivables | Payment and Settlement | Billing | Finance | Call Centre | Contact Centre | Revenue | Sales and Marketing | Customer Service | Any executives involved in managing credit control and / or collections and | recovery function in the organisation | Debt recovery consultants and agencies | Credit consultants
