Workshop Facilitator Profile
The course facilitator is one of the industry’s most innovative ITSM and business visionaries. As CEO and owner of his own consulting firm, he was instrumental in building a company that consisted of a suitcase and a laptop to a list of A-clients, a team of A-players, and is a Coveted Employer to Work For, growing the company from 0 to multi million in 4 years, with no debt or outside shareholders. He continues to excel at what he knows best and loves most – helping people build exceptional companies.
For over 20 years the course facilitator has been coaching, speaking to, or helping managers build companies. He has authored over 30 books on Management strategies. He is one of the country’s most innovative business leaders and is a leading force behind one of the fastest growing businesses of the decade. He is widely regarded as an expert in growing IT Service Management organisations, their teams and their cultures.
Despite its deliberately low profile, his firm has a blue chip client list that ranges across many different sectors and countries. Here are some of those who have chosen to work with them:
- Adidas
- American Express
- Barclays
- Boeing
- BP
- CITEC
- Coca-cola
- Dell
- Department of Defense
- Emirates
- Ernst & Young
- Fujitsu
- General Electric
- General Motors
- Honeywell
- HP
- IBM
- KPMG
- Liberty Mutual
- McDonald’s
- Microsoft
- Nestle
- Nokia
- PricewaterhouseCoopers
- Raytheon
- Samsung
- Suncorp
- Telstra
- Toyota
- Walt Disney
Key benefits for attending this event
This intensive 2-day training course will enable you to:
- Define the structure of an effective SLA
- Determine, document, and agree on the requirements for new services and production of Service Level Requirements
- Monitor, measure, report and execute a review of the service level
- Deliver and improve the relation and communication with the business and the clients
- Ensure that specific and measurable targets are being developed
- Guarantee and see to it that clients expectations are in agreement with the service to be provided and monitor this process
- Benchmark Service Level Management best practices to gain and sustain competitive advantage
Testimonials
‘Very professional AND entertaining presentation. The trainer obviously knows his stuff!’
‘Good course & well presented. I really liked the way you explained concepts, your analogies were very helpful’
‘Great course, the right level of theory vs. practical exercises’
‘The course needs no improvement – materials and trainer were superb’
‘The trainer has an excellent ability to interact with a varied and diverse audience and make them all “get” a concept’
Who Should Attend
CIOs | IT Managers | Service Purchasing/Procurement Authorities | Facility Managers | Maintenance Managers | Contract Managers | Service Delivery and Shared Service Managers | Supply Chain/Logistics Managers | Business Analysts | Business Relationship Managers | Business Development Managers | Legal Counsels | Consultants
From cross industries especially:
Banks and financial institutions | Telecommunications | IT Services | Manufacturing | Logistics & Transportation | Government Agencies/Ministries
