Workshop facilitator profile
The trainer is best known as the author of the best-selling books. For nearly twenty years, her many talents have helped leaders from major corporations build organizations of service oriented people, create unparalleled service excellence, increase their sales, improve their competitive stance, improve management/employee and customer relationships, and establish higher levels of customer loyalty.
The trainer has appeared as a featured guest on numerous radio and TV interviews, worked as a professional speaker, consultant, and facilitator for companies and associations internationally, and has had over 200 articles published in business journals, magazines, and trade publications worldwide. Many clients across varied industries such as banking, finance and credit, telecommunications, health care, government, insurance, associations, retail, manufacturing, technology, packaging, tourism, hospitality, energy, real estate and many others have benefited from her expertise. Her expertise has also brought her to Asia, where she had conducted a number of programs in countries like Malaysia, Singapore and Hong Kong. With hundreds of presentations to her credit, she is a true veteran of the platform and maintains an active speaking calendar. Her impressive client list includes major organizations in virtually every industry.
Partial client list includes:
- Avaya
- Bayer
- Caterpillar
- DaimlerChrysler
- Evergreen International
- General Electric
- Global Logistics Associates
- Harley-Davidson Motor Company
- Honda
- HSBC
- International Customer Service Association
- K-Mart
- Marriot
- Nissan
- Panasonic
- Reynold’s Aluminium
- Sears
- Shell
- Unilever
- US Department of Revenue
- Xerox
Key benefits for attending this event
- OBTAIN high levels of employee engagement and get front-line customer-facing employees excited about customer service and crave service excellence
- PRACTICE dynamic leadership that drive employee engagement and loyalty
- GAIN through practical culture and leadership effectiveness assessments with the expert
- LEARN how to enable and empower customer-facing employees
- CREATE a service excellence culture to win and keep customers
- UNCOVER methods to obtain accurate customer feedback
- ENGAGE in exercises and analyze case studies to help you achieve your own service goals, hire, and retain quality employees who think and act as your brand ambassadors
- HEAR real world applications from hands-on experience in the field, not theory
- RECEIVE first-hand information on how smart companies establish world-class service practices
Testimonials
“The trainer is an outstanding facilitator. Her depth of knowledge and experience has been a great asset to our company.”
HSBC
“The trainer not only proved her skills as a business speaker, she was able to keep the division’s focus on highly emotional issues like employee engagement, instituting change, and leadership. Her consulting presence was a major influence that led to an action plan that was well received by both employees and management… Her energy level, positive attitude and common sense approach to everyday business would be an asset to any organization!”
Caterpillar, Inc.
“I thoroughly enjoyed your presentation. You really have a great knack for the interactive dialogue with the audience, and as you know that sure helps reinforce the learning.”
GE Healthcare
Who Should Attend
This training program is designed to provide valuable insights and skills for:
Organizational CEOs, Directors, Vice Presidents, Senior Managers of Service Quality | Service Excellence | Customer Service | Customer Care | Customer Experience | Customer Loyalty | Customer Management | Customer Relations | Customer Response | Customer Retention| Contact and Support Centre professionals | Business Analysts | all professionals responsible for delivering customer service commitments.
