Facilitator Profile
The trainer is an international specialist in “profit maximization” through “Creative Debt Management”. The Principal of his own consulting firm and an international expert, the trainer is an engaging speaker and presenter and has developed and led very highly rated programs and consulted with clients across North America, Bahamas, China, Ghana, India, Jamaica, Kuwait and Malaysia. He has worked as a bill collector (consumer and commercial), credit fraud investigator, collection manager, credit manager and an internal as well as external consultant. He spends much of his time with senior management teams assisting them to apply effective collection strategies in their businesses.
He has authored three highly rated books on collections and numerous other articles on the subject of Accounts Receivable. A highly-qualified speaker and trainer, he is the past-president of the Toronto Chapter of CAPS (Canadian Association of Professional Speakers).
The trainer has assisted over 100 companies from numerous industries and sectors such as:
- Air Canada
- AXA Insurance
- IBM
- Austin Energy
- Cebu Chamber of Commerce
- Compaq
- Bayer Inc
- Bell Canada
- Det Norske Veritas (DNV)
- Canada Post
- Dun & Bradstreet
- Ericsson Communications
- General Motors of Canada
- Kellogg’s
- Laurentian Bank
- Lucent Technologies
- Maxis (Malaysia)
- Petro Canada
- Sears Canada
- Toyota Financial Services
- Toronto Dominion Bank
- Toronto Hydro
- Northwest Territories Power Corp
- 1st United Services Credit Union
- Consumer Gas
- Capital Group (Ghana)
- Niagara Credit Union
- Core Logistics
- Dnyamex
- Weston Food
- Scottsdale Insurance Co.
Testimonials
"Thanks for the powerful tune-up for my collection career, your specific tips and tactics translated into bottom-line results for my year-end goals. I enjoyed your seminar to the very last minute!!!"
Raysa Chavez, DET NORSKE VERITAS
"He is an international collections expert who gives you a view of world-class best practices. He shares new ideas to get your collection teams working accounts efficiently and effectively."
Steve Coyle, CEO, Service Winners International, Kuala Lumpur
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard, Vice-President, Lending, MacDill Federal Credit Union
"He was a guest speaker at our Toronto Motion Picture & Television Credit Association meeting. In the short time that he spoke to the group not only was he an outstanding motivator, but he also validated what we were doing right and what processes we could improve. The group was captivated by his sense of humour and reference to everyday situations. I highly recommend attending one of his seminars for both the seasoned credit professional and novice alike. I know I'll be sending my staff on the full day training session in the near future."
Paula Thorpe, ACI Credit Manager North America, Deluxe Laboratories
"Learning about collections is sometimes as misunderstood as collecting itself. The trainer’s approach leaves the learners motivated and confident, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post
"It was 10 out of 10! This seminar was the perfect tool for collections. I had questions and they were all answered. Thank you!"
Jacqueline Berube, Modern Acceptance(Canada) Inc.
Half day workshop facilitator’s profile: Advanced and creative management strategies
The trainer has more than 20 years of practical experiences in the areas of sales & marketing, credit management, debt collection and credit insurance. He has worked with various organizations including Le Meridien Hotel, Transnational Group of Companies, Vikay Industrial Ltd, Dun & Bradstreet Corporation and Credinet Singapore now known as Coface Credit Mgt. Services, to name but a few. His previous career also includes employment with Credit Information and Debt Collection Agencies which provide credit reports, debt collection services including legal pursuits to recover debts all over the world. He was also Commercial Manager for a diversified Indonesian Group business interests in Singapore and S.E. A. region –PT Bank Buana, PT Rodamas, PT Tato’s interests in optical and stationary products in manufacturing, distribution and retailing. He was in charge of sales, marketing and credit management functions.
His work experiences expands even into the area of credit insurance coverage for companies to insure their most valuable current assets –the trade receivables and to use this credit enhancement and mitigation tool as collateral for financing arrangements with Financial Institutions as well as expansion of sales without unnecessary risks.
He is currently Assistant Vice President in a global professional services firm with annual revenues of US$12 billion. MMC is the world’s leading risk and insurance services firm; other businesses of MMC includes Oliver Wyman, Mercer Consulting, a major global provider of HR consulting services and Kroll, in Corporate advisory, restructuring, investigation, financial intelligence, identify fraud solution services. Approximately 60,000 employees provide analysis, advice and transactional capabilities to clients in over 100 countries.
He has served for 15 years on the Board of Management of the Singapore Association of Credit Management (SACM). Formerly the Association’s Hon. Secretary and Hon. Treasurer, he is still serving as an active council member SACM’s Board of Management and its Training & Education Chairman. A very hands-on, practical trainer, he has conducted numerous credit and collection seminars and conferences in the Southeast Asian regions.
Guest speaker’s
profile on how to effectively recover your debts in 6 months through the courts
Guest speaker’s profile on how to effectively recover your debts in 6 months through the courts.
He is a law graduate from Queen Mary College, University of London. He has been involved in conducting numerous training programs including Malaysian Institute of Accountants (MIA) for their Continuous Professional Development courses nationwide; The Bar Council, KL Bar Committee, Pahang Bar Committee, The Johor Bar Committee and also Asia Pacific Diligence.
He is very well-exposed in Commercial Litigation. He is also a contributor to the Malaysian Court Forms and the Advisory Editor for the Companies Winding Up Handbook, a contributor to the Hasbury’s Law of Malaysia Vol.6 on Companies.
Benefits and Features for Delegates
- Benchmark your organization with global best practices and local case studies
- Understand how organizations in other countries do their collections effectively
- Discover how to design effective credit policies with regional exposures
- Learn how to minimize credit risk with the use of credit insurance
- Improve return on investment, company and business profitability and make effective decisions.
- Transform your credit management into a profit centre
- Apply specific collection techniques to different situations - designed just for your customers – to guarantee results
- Formulate a strategic and systematic approach to collect your debts
- Create a winning team between sales and your credit department
- Negotiate in ways that recognize your business, the market and different types of customers that bring in a lot more money with less aggravation
- Handle each and every excuse or reason for delay or non-payment, whether typical or unusual – quickly and effectively
- Effectively be assertive as required with your delinquent accounts
- Employ simple stress and time management techniques in a sometimes difficult and demanding job
Who should attend
This customized training course is for:
Credit Management | Credit Control | Collections / Debt Recovery | Account Receivables | Payment and Settlement | Billing | Finance | Call Centre / Contact Centre | Revenue | Sales and Marketing | Customer Service | Any executives involved in managing credit control and / or collections and recovery function in the organization | Debt recovery consultants and agencies | Credit consultants
